FAQs

Q. How do I contact RCI?

A. Call 1-800-338-7777 or go to RCI.com




Q. What are RCI’s business hours?

A. RCI Hours of Operation:
    North America: Weekdays: 7:00 am to 9:00 pm
    North America: Weekends: 8:00 am to 8:00 pm across all time zones




Q. Is there anything I should have available when contacting RCI?

A. To expedite your request, please have your reference number available.




Q. What should I do if I cannot find my reference number?

A. You can contact us at 1-800-338-7777 and one of our vacation guides will be able to assist you or transfer you to the appropriate department.




Q. This is not the claim I chose. What should I do?

A. Contact RCI Customer Service at 1-866-RCI-CARE (1-866-724-2273). Please have your reference number, provided in your notification, with you when calling.




Q. I (we) cannot use the claim within the time frame. What options do we have?

A. Contact RCI Customer Service at 1-866-RCI-CARE (1-866-724-2273). Please have your reference number, provided in your notification, with you when calling.




Q. My resort is no longer affiliated with RCI. Does this impact my ability to use my claim option?

A. Contact RCI Customer Service at 1-866-RCI-CARE (1-866-724-2273). Please have your reference number, provided in your notification, with you when calling.




Q. Are there any member costs associated with the free rental night?

A. The only member cost for the free rental night is the sales tax.

To learn more about your claim options, click here.

To learn how to view your claim options on your account, click here.