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What Is The Exchange Availability Guarantee?

The Exchange Availability Guarantee (the "Exchange Availability Guarantee") is made available by RCI, LLC ("RCI") to RCI Weeks Subscribing Members who make a vacation ownership deposit into the RCI Weeks Exchange Program on or after January 1, 2009. We guarantee that you will have at least 35,000 exchange vacations available for each such deposit. If within 7 days of the verification of the deposit by RCI fewer than 35,000 exchange vacations are available to exchange for your vacation deposit on www.rci.com, you may submit an Exchange Availability Guarantee form and upon our confirmation that the information is correct, we will provide you with a credit (in the form of a coupon) to your RCI account in the amount of the then-current online exchange fee which you can use within the 6 months following the posting of the credit to your account. The credit may only be used toward an RCI Weeks Exchange Program exchange fee and not any other RCI products or services.

When Does The Exchange Availability Guarantee Apply?

The Exchange Availability Guarantee applies generally to new Weeks deposits entering the RCI Weeks Exchange Program via either member deposit or resort bulk-bank transfer of the deposit. Clubs-based and Points-based ownerships are excluded from the guarantee. The following list details some of the ownership types that are excluded from the Exchange Availability Guarantee (though this is not an all-encompassing list): Disney Vacation Club, Hilton Grand Vacations Club, Shell Vacations Club, Worldmark/Travelshare, Wyndham's FairShare Plus, Raintree, all RCI Points-based ownerships, trial memberships, etc.

How Do I Apply For an Exchange Availability Guarantee Credit?

1. You must be a registered user on RCI.com to be eligible for participation in the Exchange Availability Guarantee program. RCI Weeks members who are not currently registered with an online account can create an account 24 hours a day, 7 days a week by visiting us at RCI.com.
2. You must submit the Exchange Availability Guarantee form online through RCI.com within seven days of the applicable deposit verification. Eligibility for the exchange fee credit is based on RCI's determination that the number of exchange vacations available as indicated in your claim form correctly corresponds to the availability numbers indicated in the RCI system at some point during the applicable 7 day window. Upon receipt of the completed claim form, RCI will examine the range of availability during the applicable 7 days to verify the claim using point-in-time snapshots of exchange vacation availability. You must complete all of the information on the Guarantee form which includes the following: first name, last name, phone number, email, RCI membership ID number, deposit details (including resort ID, name, date and time of the deposit, relation number, unit number or unit type, year of the ownership being deposited, number of exchange vacations available for the deposit, and the maximum and minimum occupancy/privacy). We will not accept screenshots or other purported evidence of exchange availability.
3. All Exchange Availability Guarantee submissions, including any required documentation (see Guarantee form), are subject to our verification. Our decisions are final and not subject to appeal or reconsideration. By submitting an Exchange Availability Guarantee form, you fully and unconditionally agree that you are bound by these Terms and Conditions and by RCI's determinations on the matter. We will not grant any Exchange Availability Guarantee credit if we believe, in our sole discretion, that the claim is the result of any internal or external systems error.
4. We will verify or deny your form within five (5) business days of submission of a completed form. If your form is verified, you will receive, within ten (10) business days of our determination, a credit for the online exchange fee, in the form of a coupon posted to your RCI account. The coupon will expire six months from the date it is posted to the account.

Other Important Information

1. Limit: There is a limit of five (5) Exchange Availability Guarantee credits per member, per calendar year, regardless of the number of accounts held by the member. The Exchange Availability Guarantee does not apply if you have limited or narrowed your search in any way, including by location or dates of travel.
2. We reserve the right in our sole discretion to modify, restrict, or discontinue the Exchange Availability Guarantee. Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision. The terms contained in the RCI.com Terms and Conditions are incorporated herein and made a part of these Terms and Conditions.